Mobile Banking: bKash, Nagad, and Rocket are all directly supported for both deposits and withdrawals.
Bank Transfer: You can also deposit directly from a bank account, though this may take a bit longer to process.
The minimum deposit is ৳500 and the minimum withdrawal is ৳500. The maximum you can withdraw in a single day is ৳50,000. One important thing to note — the mobile number you withdraw to must be registered in your own name. Transfers to someone else's number are not allowed for security reasons. For more details Financial Transactions Check the page.
Cooling-Off Period (1–30 days): Log in and go to the "Responsible Betting" section in your account settings. Select Cooling-Off and choose how many days you want it to last. Your account and balance will remain intact during this period — you just won't be able to place any new bets.
Self-Exclusion (6 months to permanent): The same settings page includes a self-exclusion option. Once activated, your account cannot be reopened until the selected period has ended.
Permanently Closed: If you want to permanently delete your account, Help Center Contact us via live chat. If you have a remaining balance, withdraw it first.
All changes must be confirmed with an OTP before they take effect. For details, on the Responsible Gambling page provided.
Eligibility: Most tournaments are open to any registered member. Some may require a minimum betting amount within a set timeframe as a qualification condition.
How Points Are Calculated: Place bets on the designated tournament games or matches to earn points. Larger bets generally earn more points. The leaderboard ranks players by total points — the more you have, the higher you climb.
Prize Distribution: Prizes are credited to your account within 24–48 hours after the tournament ends, typically as bonus credits or direct cash.
Active Tournaments List & Full Terms on the Promotions page . Keep push notifications enabled in the app to stay updated on new tournaments.
VIP Tiers (lowest to highest): Bronze → Silver → Gold → Platinum → Diamond. Each level unlocks additional benefits.
VIP benefits by tier:
— Higher cashback percentages (Bronze: 3%, Platinum: 10%, Diamond: 15%+)
— Faster withdrawal processing (Diamond members receive priority)
— Higher daily withdrawal limit
— Exclusive bonus offers not available to standard members
— Dedicated account manager (Gold tier and above)
— Birthday bonuses and special occasion gifts
Log in and check the VIP points tracker in your dashboard — it shows exactly how many more points you need to reach the next tier.
Withdrawal Limits:
— Minimum: ৳500 per transaction
— Maximum: ৳50,000 per day (standard members)
— Gold VIP and above: higher maximum limits — check your personal limit in the dashboard
Withdrawal Time: Withdrawals are usually sent within 5–30 minutes of the request. During busy periods (such as after a major match), it may take a little longer.
For Your First Withdrawal: KYC verification is mandatory. Submit photos of both the front and back of your NID to complete verification — once done, all future withdrawals will be processed faster. Learn more visit the Financial Transactions page. here.
1. Confirm whether the payment went through: Check your bKash or Nagad app to see if the amount was deducted. If it wasn't, the deposit did not go through — please try again.
2. Refresh the page: Logging out and back into your account sometimes triggers a balance refresh.
3. Check That the Correct Details Were Entered: In some cases, deposits get stuck due to an incorrect reference number or account number.
If the issue persists, Help Center Reach out via live chat. Have the following ready: the transaction time, amount, and your bKash/Nagad transaction ID. Providing these details helps support resolve the issue quickly — most stuck deposits are sorted within 24 hours.